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108, Whitechapel Road, London E1 1JD.
Mon - Fri: 10:00 - 5:30, Sat 11a.m.-3:30 p.m.
+4420-3638-1919
londonmblex@gmail.com

Privacy Policy

MERCANTILE EXCHANGE HOUSE (UK) LIMITED PRIVACY POLICY

Introduction

At Mercantile Exchange House (UK) Limited (“Company”, “We”, “Us”, “Our”), we value your trust and are firmly committed to safeguarding your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the “Service”).

By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Interpretation and Definitions Interpretation

Words with initial capital letters have specific meanings defined under the following conditions. The definitions apply regardless of whether they appear in singular or plural form.

Definitions

  • Account – A unique user profile created to access and use our Service.
  • Affiliate – Any organization or entity that is directly or indirectly controlled by, controls, oris under common control with the Company.
  • Application – The MEUK Remit mobile application offered by the Company.
  • Company – Mercantile Exchange House (UK) Limited, located at 108 Whitechapel Road,London, E1 1JD, United Kingdom.
  • Country – Refers to the United Kingdom.
  • Device – Any electronic device used to access our Service, such as a smartphone, tablet, orcomputer.
  • Personal Data – Any information that relates to an identified or identifiable individual.
  • Service – The Company’s mobile application, website, and associated money transfer andremittance services.
  • Service Providers – Third-party vendors, contractors, or partners engaged to process dataon our behalf.
  • Third-Party Social Media Services – Services such as Google, Facebook, or Twitter that maybe used for account integration or authentication.
  • Usage Data – Information collected automatically through the use of the Service (e.g., device,log data, browsing behavior).
  • You – The individual or legal entity that accesses or uses the Service.2. Information We Collect

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We collect several types of information to provide and improve our services:

Information You Provide Directly

You may be asked to provide the following data when registering for or using our Service:

  • Full name, gender, and date of birth
  • Email address and phone number
  • Residential and/or business address
  • Government-issued identification (e.g., passport, driver’s license, national ID)
  • Bank account or card details for transactions
  • Details of recipients and transactions initiated through the platform Automatically Collected InformationWhen you access or use our Application or website, certain information is collected automatically to support functionality, security, and performance analysis. This may include:
  • IP Address – Used to determine geographic region and protect against fraud.
  • Device Identifiers – Such as IMEI number or advertising ID, used for authentication andanalytics.
  • Browser Type and Operating System – Helps optimize service delivery based on devicecapabilities.
  • Mobile Device Information – Includes device model, manufacturer, and operatingsystem version.
  • Usage Data – Records user interactions with the app (e.g., accessed features, sessionduration, and navigation patterns).
  • Crash and Diagnostic Reports – Used to identify and resolve errors or performanceissues.
  • Geolocation Data – If permission is granted, we may collect location data for enhancedservice features.
  • Cookies and Tracking Technologies – Such as web beacons and analytics tools, used toremember preferences, track user behavior, and improve our digital services.These data points help us analyze trends, manage system integrity, enhance security, and improve our services for all users.Information Collected with Your PermissionIn order to offer personalized features and enhance your overall experience, the Application may request access to certain information stored on your device. This access is subject to your explicit consent and may include:

• Location Data:

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• Used to provide location-based services (e.g., finding the nearest branch, verifying transaction origin).

  • Contacts (Phone Book):
    • Allows the Application to facilitate functions such as selecting recipients fromyour contact list or inviting contacts to use the Service.
    • We do not store or transmit your full contact list unless explicitly required for afeature and approved by you.
  • Camera and Photo Library Access
    • Enables you to capture or upload photos for identification verification, proof ofaddress, or transaction-related uploads.
    • The access is limited to the functions you initiate and is not used without yourdirect interaction.Depending on the feature, the information collected through these permissions may be stored locally on your device or securely transmitted to our servers or those of our trusted Service Providers for processing.Control Over Your DataYou maintain full control over these permissions. At any time, you may enable or revoke access through your device settings. Restricting access may limit the availability of certain features, but will not affect the core functionality of the Service.This information may be used to operate, improve, and personalize our services. Depending on the feature, the data may either be stored locally on your device or transmitted to our secure servers or those of our trusted service providers.You retain control over this data. Access permissions can be enabled or disabled at any time through your device’s settings.Information from Third PartiesWe may receive information from:
  • Financial institutions, payment processors, or banking partners
  • Third-party services such as fraud detection agencies or compliance databases
  • Social Media Services if you link or log in using your credentials3. How We Use Your DataWe process your Personal Data for various purposes, including to:
  • Create, manage, and maintain your Account
  • Facilitate secure transactions and money transfers

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  • Verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
  • Respond to customer service inquiries and technical support requests
  • Personalize and improve your experience on our platform
  • Detect, investigate, and prevent fraudulent or unauthorized activities
  • Comply with legal and regulatory obligations
  • Send important updates, service notifications, or promotional content (with your consent)4. Legal Bases for ProcessingWe process Personal Data based on one or more of the following legal bases:
  • Performance of a Contract: To fulfill our obligations in providing the services you requested.
  • Legal Obligation: To comply with statutory or regulatory requirements.
  • Legitimate Interest: For purposes such as fraud prevention, internal analytics, andimproving services.
  • Consent: When required for marketing, location services, or optional features (you canwithdraw consent at any time).5. Sharing Your Personal DataWe do not sell your personal data. However, we may share your data in the following circumstances:
  • Service Providers: For data processing, analytics, payment facilitation, and IT support.
  • Affiliates and Business Partners: For integrated operations and joint offerings.
  • Legal and Regulatory Authorities: To comply with lawful requests or court orders.
  • With Your Consent: When you explicitly authorize sharing for marketing, referral programs,or third-party integrations.6. Data RetentionWe retain your information only as long as necessary for:
  • Fulfilling the purposes outlined in this Privacy Policy
  • Compliance with legal, regulatory, and contractual obligations
  • Resolving disputes and enforcing agreements
  • Usage data may be stored longer for performance analysis or service improvement7. International Data Transfers

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Your information may be transferred to and processed in countries outside of your residence, including jurisdictions with different data protection standards. We take steps to ensure that such transfers are conducted in compliance with applicable laws and that your data remains protected under approved mechanisms such as standard contractual clauses.

8. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

  • Encryption of sensitive information
  • Secure access controls and multi-factor authentication
  • Regular security audits and vulnerability testingDespite our efforts, no digital transmission or storage system is completely secure. We encourage you to take your own precautions, such as using strong passwords and logging out after use.9. Your RightsDepending on your jurisdiction, you may have the following rights under data protection laws:
  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Delete your data (subject to legal exceptions)
  • Withdraw consent where applicable
  • Object to or restrict processing
  • Request data portability to another providerTo exercise your rights, please contact us using the contact information provided below.10. Children’s PrivacyOur Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal information, we will take prompt action to delete such data.11. Cookies and Tracking TechnologiesWe use cookies and similar technologies to:

• Maintain session integrity

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  • Store user preferences
  • Analyze website and app performance
  • You can manage or disable cookies through your browser settings.Types of Cookies:
  • Session Cookies: Temporary cookies used to maintain session state
  • Preference Cookies: Store user choices and preferences
  • Security Cookies: Help protect against fraudulent use and enhance security12. Third-Party LinksOur Service may contain links to external websites or services not operated by us. We are not responsible for the content or privacy practices of these third parties. We encourage you to review their privacy policies separately.13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the “Last Updated” date. Where required, we will notify you via email or app notification.14. Contact UsIf you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
  • Email: londonmblex@gmail.com
  • Website: https://www.meukltd.co.uk
  • Phone: +44 20 3638 1919

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